Predictive dialer, Predictive Dialing System, Progressive dialer, Progressive Dialing System, Auto Dialer, Call Center Solution, Call Center Management, CRM Solution

Spring Progressive Dialer is a a low cost solution for small Out Bound Call Centers. Spring Dialer has all the compliances and the management functions that's required by the modern Call Centers.

Dialer

• Dialing from A Set of database.

• Call termination with desired disposition

• Call back Facility at fix interval

• Redial Facility

• Manual Dial

• Audio Recording Facility

• Online Call history of any number for multiple instances

• Automatic Logging of sales information

• Sales Varification through password or superior

• Custom Defined Scheduled call backs

• Custom Defined general call backs

Campaign Management

• Create campaign with different parameters

• Duplicate call restrictions

• Remove from the list or Do not call facility

• Activate or deactivate any campaign

• Multiple Lead Package selection facility for any single campaign

• Multiple Campaign Dialing facility

Lead Package Management

• Upload leads for any campaign

• Upload leads from excel worksheet (.CSV with comma separated in fixed format)

• Lead upload status with invalid phone numbers and successful count of uploaded leads

• Log of Lead uploading

• Package lead status for remaining numbers and total call back numbers

• Lead Archiving

Administration

• Agent Creation

• Team Leader creation

• Agent Logout

• Online Agent Activity Monitoring

• Stopping caller identification (Depends upon the Service provider)

• Data Backup

Reports and Analysis

• Agent wise Call Performance (Grouping on campaigns, Dates)

• Package leads summary (Remaining, callbacks, Donot call, wrong number etc.)

• Agent wise Sales summary report (Grouping on campaigns, Dates)

• Agent wise Login Summary

• Package Start and end summary

• Disposition wise reports