Predictive dialer, Predictive Dialing System, Progressive dialer, Progressive Dialing System, Auto Dialer, Call Center Solution, Call Center Management, CRM Solution

Spring Dial is a Highly Rugged & Scalable Predictive Dialer for Out Bound Call Centers. Spring Dialer has all the compliances and the management functions that's required by the modern Call Centers. Spring Predictive Dialer is a CTI application that uses technology of 3-Tier Architecture and gives the Predictive Dialer a new dimension. The Spring Predictive Dialer helps to achieve the desired Output with excellent facility of maintaining multiple Campaigns. Spring Predictive Dialer is based on Intel Dialogic Telephony Cards. Spring Predictive Dialer is suitable for Small to Large Outbound Call Centers.

Dialer

• Dialing from A Set of database.

• Call termination with desired disposition

• Call back Facility at fix interval

• Redial Facility

• Manual Dial

• Online Call history of any number for multiple instances

• Automatic Logging of sales information

• Sales Varification through password or superior

• Custom Defined Scheduled call backs

• Custom Defined general call backs

Call Recording

• Audio Server for storing specific calls

• Audio listening for QC

Campaign Management

• Create campaign with different parameters

• Duplicate call restrictions

• Remove from the list or Do not call facility

• Activate or deactivate any campaign

• Multiple Lead Package selection facility for any single campaign

• Multiple Campaign Dialing facility

Lead Package Management

• Upload leads for any campaign

• Upload leads from excel worksheet (.CSV with comma separated in fixed format)

• Lead upload status with invalid phone numbers and successful count of uploaded leads

• Log of Lead uploading

• Package lead status for remaining numbers and total call back numbers

• Lead Archiving

Administration

• Agent Creation

• Team Leader creation

• Agent Logout

• Online Agent Activity Monitoring

• Stopping caller identification (Depends upon the Service provider)

• Data Backup

Reports and Analysis

• Agent wise Call Performance (Grouping on campaigns, Dates)

• Package leads summary (Remaining, callbacks, Donot call, wrong number etc.)

• Agent wise Sales summary report (Grouping on campaigns, Dates)

• Agent wise Login Summary

• Package Start and end summary

• Disposition wise reports