Predictive dialer, Predictive Dialing System, Progressive dialer, Progressive Dialing System, Auto Dialer, Call Center Solution, Call Center Management, CRM Solution

CRM Tools @ Latent Logics

Lab Pro 2004 Lab Comm RadScan 2006 Nova Imaging Spring Dialer (Predictive) Spring Dialer (Progressive) Development Tools

Spring Predictive Dialer

Spring Dial is a Highly Rugged & Scalable Predictive Dialer for Out Bound Call Centers. Spring Diaelr has all the compliances and the management functions that's required by the modern Call Centers. Spring Predictive Dialer is a CTI application that uses technology of 3-Tier Architecture and gives the Predictive Dialer a new dimension. The Spring Predictive Dialer helps to achieve the desired Output with excellent facility of maintaining multiple Campaigns. Spring Predictive Dialer is based on Intel Dialogic Telephony Cards. Spring Predictive Dialer is suitable for Small to Large Outbound Call Centers.

•	Sadhana Diagnostic Center has Implemented Lab Pro 2004 (Laboratory Management System) at all their 5 Laboratories
•	May Flower Hospital Center has Implemented Lab Pro 2004 (Laboratory Management System) and Lab Comm Lab Automation Suite
•	C-DAC Noida has Placed order for Interfacing of Auto Analyzers for Mahtama Gandhi Institute of Medical Sciences, Sevagram, Wardha, Maharashtra
•	Wipro Biomed has purchased Lab Comm Interfacing software for Beckman Coulter AcT Diff
•	Indian Red Cross Society Purchased 4 Lab Comm for their Thalesssmia Detection Programme
•	Spring Dialer (Progressive Dialer) implemented at Midwest India Holdings, Bangalore
•	Laboratory Management System has gained a new dimension with the launch of Lab Pro 2004
•	Latent Logics Integrated Lab Comm Hardware Interface for Mettler Electronic Precision Balance Machine
•	Lab Pro 2004 (Laboratory Management System) is an exhaustive Pathology Software. Lab Pro 2004 has already started replacing the Market Leaders of Laboratory Management System. Lab Pro 2004 is a partner for the lifetime as it gives scalability to upgrade from the inbuilt functionalities

Spring Predictive Dialer covers all aspects of an enterprise level call center. Spring Predictive dialer has following Modules that streamlines all the operations of Call Center

Campaign Management
Lead Management
User Management
Script Builder
DNC Management
Quality Assurance
Audio Server
Agent Scheduling
Skill Based Agent Planning
MIS Server
Agent Monitoring
Realtime Reporting
Analytical Cube Reports

Spring Predictive Dialer uses best available technologies.

Spring Progressive Dialer

Spring Progressive Dialer is a low cost solution for small call centers, gives all the functionalitis of a predictive dialer except the Call Progress Analysis. Spring Progressive Dialer has following modules to coverup needs of the small call centers

Campaign Management
Lead Management
User Management
DNC Management
MIS Reports
Agent Monitoring
Realtime Reporting
Analytical Cube Reports

Spring Progressive Dialer serves purpose for small centers looking for Low Cost Solutions.